Call centers have long been a huge burden on companies. Companies often make a huge capital expense only to discover their shiny and new premise servers and software are incompatible with the latest technology within a matter of months. In addition, today’s technology offers an ever-changing array of tools to communicate with your customers and customers are desiring easier ways to interact. In the recent book, “The Effortless Experience”, author Mathew Dixon shows that customers care more about ease of use than the wow factor. They aren’t looking for you to jump over hurdles; they simply want you to deliver what you promised in the easiest possible way for them.

Okay, full disclosure here, this article has zero to do with Zombies. The title is total click bait a suggestion I got from one of those headline generator websites. I apologize. The thing is there have been tons of articles posted on the internet about this subject and the only reason I felt a need to chime in is because they are usually written by carriers hoping to prove their solution is the best.

So your company finally moved to Office 365 with happy images of a mobile workforce that will be optimizing applications wherever they are. But reality has set in and unforeseen performance issues cause employee productivity to slow to a crawl.

Mike Tyson once said, “Everyone has a plan till' they get punched in the mouth” and nowhere in business is that truer than when looking at Business Continuity and Disaster Recovery (BCDR). According to eweek only 70% of business update their BCDR plan every 1 to 5 years, only a third of business surveyed tested their BCDR plan once a year, and a staggering 17% admit to never testing their BCDR plan. The fact is many companies look at BCDR strategy as a check mark in a box and not an activity vital to securing there companies future.

Today I was calling an old friend at his new job. I dialed up the local business and was greeted by the Auto Attendant. Not knowing my old friends extension I simply hit "0", as instructed, to reach the operator and was looped back to the same main greeting. I first thought, I must have done something wrong, somehow I had mishandled dialing "0", so I tried it again and was looped back again to the main greeting.